Sourcetextile provides this Whistleblowing Channel in compliance with Law No. 93/2021 of December 20, establishing the general protection regime for whistleblowers of infractions. Improper use and/or making false statements is serious, compromises this channel’s purpose, and may result in sanctions. Reports must be made in good faith and when you have a strong suspicion or certainty of what you are reporting. We recommend carefully reading the law above before proceeding with your report.

All users of this channel are protected by law and are not subject to retaliation. Anonymity (when desired) and confidentiality are ensured, and the information shared will be accessible exclusively to the elements designated by Sourcetextile to analyze the complaints.

The Whistleblowing Channel may be used by employees, service providers, contractors, subcontractors and suppliers, as well as any people acting under their supervision and direction, shareholders, people belonging to administrative or management bodies or tax or supervisory bodies of legal entities, including non-executive members, volunteers and interns, whether paid or not.

Reports can be made in the following areas:

Complaints are excluded from the scope of this channel, particularly those related to customer service, products sold, and customer service to the general public. These must be submitted directly to the company (email: geral@sourcetextile.pt).

Sourcetextile will confirm receipt of the communication within 7 days and will guarantee, if feasible, a response with information on the effects of the report made within 3 months.

We recommend that you regularly access your registration to check the progress of your report.